14-day UAE returns, 2-year manufacturer warranty.
Buy any air purifier, humidifier, dehumidifier or replacement filter from ClimatePro UAE with a 14-day return window, full refund to your original card within 14 business days, and up to a 2-year manufacturer warranty — handled locally from our Dubai office. No overseas shipping, no hidden restocking fees.
Effective March 1, 2026
Return eligibility
What you can return to ClimatePro UAE.
You can return any eligible product within 14 calendar days of delivery, as long as it’s in original condition with all packaging, manuals and accessories. Before shipping anything back to our Dubai warehouse, request a Return Merchandise Authorisation (RMA) number by emailing [email protected] with your order number — we typically respond the same business day.
Eligible for return
- Returned within 14 days of delivery
- Original condition, packaging and accessories
- Valid RMA number issued by support
- Sent back within 10 days of receiving the RMA
- Quality issues beyond 14 days (warranty claim)
Not eligible
- Excessively used, worn or modified items
- Intentional or accidental physical damage
- Opened or installed replacement filters
- Final-sale or clearance items
- Units bought from third-party retailers
Refunds
How refunds work at ClimatePro UAE.
Once your return is received and inspected, the refund is issued back to the original payment method — Visa, Mastercard, Apple Pay or Google Pay — within 14 business days. Bank settlement typically clears within an additional 2–5 days, depending on your card issuer.
Defective or damaged
ClimatePro covers the return shipping. The full product price is refunded within 14 business days to your original payment method.
Change of mind
You arrange and pay for return shipping. The product price is refunded (excluding any original shipping fee) within 14 business days of inspection.
Warranty by brand
Manufacturer warranty by brand, honoured in the UAE.
ClimatePro is an authorised UAE retailer for every brand listed below, so every warranty claim is processed in-country — no overseas shipping, no chasing global support. Coverage starts on the delivery date and applies to the original buyer with proof of purchase from climatepro.ae.
- Blueair2 years
- Dyson2 years
- Coway1–2 years
- Levoit2 years
- Medify Air2 years
- Honeywell2 years
- Xiaomi1 year
All warranties handled locally in the UAE
What’s covered
- Repair of defects in materials or workmanship
- Replacement with a new or refurbished unit
- Full refund (climatepro.ae purchases only)
- Store credit equivalent to the purchase price
Not covered
- Normal wear and tear (filters, seals, batteries)
- Improper use, neglect or accidents
- External damage (drops, water, fire)
- Unauthorised repairs or modifications
- Commercial or unintended environments
Replacement filters carry a 30-day warranty against manufacturing defects. Performance degradation due to normal use is not considered a defect.
Claim journey
How to start a return or warranty claim.
The fastest way to resolve a return, refund or warranty issue in the UAE — five short steps from the first email to a refund or replacement. Our Dubai-based team replies to every request within one business day (Sunday – Thursday).
- 01
Check eligibility
Confirm your purchase is within 14 days, or under active warranty.
- 02
Gather proof
Have your order number (CP-XXXXXX) and original invoice ready.
- 03
Keep the unit
Don’t discard the product or original packaging until cleared.
- 05
Ship it back
Use the RMA label and instructions we provide. We’ll handle the rest.
Quick answers
Returns & warranty FAQ
What is ClimatePro’s return policy in the UAE?
Returns are accepted within 14 calendar days of delivery on items in original condition with full packaging, manuals and accessories. Email [email protected] with your order number to receive a Return Merchandise Authorisation (RMA) before shipping the unit back to our Dubai warehouse.
How long does a ClimatePro refund take?
Approved refunds are processed within 14 business days to the original payment method (Visa, Mastercard, Apple Pay or Google Pay). Bank settlement may add a further 2–5 days depending on your card issuer.
What warranty do ClimatePro air purifiers come with?
Air purifiers, humidifiers and dehumidifiers ship with the manufacturer’s standard warranty: 2 years for Blueair, Dyson, Coway, Levoit, Medify Air and Honeywell, and 1 year for Xiaomi. Replacement filters carry a 30-day defect warranty.
Who pays for return shipping in the UAE?
If the product arrived defective, damaged or not as described, ClimatePro covers return shipping. For change-of-mind returns, the customer arranges and pays the courier back to our Dubai warehouse.
Is there a restocking fee?
No. ClimatePro does not charge any restocking fee on eligible returns. The original outbound shipping fee (if any) is non-refundable on change-of-mind returns.
Can I return an opened replacement filter?
No. For hygiene and performance reasons, opened or installed filters cannot be returned. Sealed, unopened filters can be returned within 14 days under standard conditions.
How do I claim warranty on a ClimatePro air purifier?
Email [email protected] with your order number, product model, serial number and 2–3 photos or a short video of the issue. We diagnose, repair, replace or refund — locally in the UAE — without shipping the unit overseas.
Limitation of liability
To the fullest extent permitted by UAE law, ClimatePro LLC’s liability is limited to the purchase price paid. We are not liable for indirect, incidental or consequential damages.
Consumer rights
This policy does not affect your statutory rights as a consumer in the United Arab Emirates and is in addition to any protections granted by UAE Federal Consumer Protection Law.
Need help with a return or warranty?
Our UAE-based support replies within one business day, Sunday – Thursday, 9:00 AM – 6:00 PM (GST).